Dahua Product warranty list


Warranty Policy

15/08/2024


Warranty Period. If Dahua’s signing entity is incorporated under the laws of the People's Republic of China or the laws of Hong Kong, the People's Republic of China, the warranty period starts from 60 days after shipping date of 91果冻. If Dahua’s signing entity is not incorporated under the laws of the People's Republic of China or the laws of Hong Kong, the People's Republic of China, the warranty period starts from 30 days after shipping date of 91果冻. The shipping date of 91果冻 shall be subject to serial numbers of the shipped 91果冻 or Dahua’s internal records. If the last valid warranty date is a statutory public holiday in country of Dahua’s signing entity, the first working day after that holiday shall be the last day. Warranty Period shall expire according to the following chart depicting the Warranty Period. Warranty period mentioned herein below applies to device only, excluding any wearing parts.


Product line 1 Product line 2 Warranty period for overseas customers
General Storage DVR/ NVS/ ATM/Recording & Broadcasting 36 months
Mobile Portable
Terminal 		Mobile Portable Terminal 12 months, of which Data Collection Station have a warranty period of 24 months
IP Storage EVS/ESS/ IVSS/IVD 60 months
HDCVI
Recorders 		HCVR 60 months for WizSense Series (4/8 Sata only)；
36 months for Other series (Except HDD ,Fan,
battery, power supply)
Network
Recorders 		NVR 60 months for WizMind Series, Ultra Series (Except HDD, Fan, battery, power supply). 36 months for NVR1 Series, NVR2 Series, NVR4 Series, NVR5 Series (2/4-sata) (Except HDD, Fan, battery, power supply)
Storage Medium HDD 36 months for Surveillance HDD, 60 months for Enterprise HDD Notwithstanding the foregoing, the warranty services of HDD shall be subject to the HDD manufactures’ RMA policy.
Storage Medium SSD 60 months for 500G and above capacity of C800A series, 36 months for the rest
Storage Medium PSSD 36 months
Storage Medium Memory Card 24 months, of which C100 series have a warranty period of 84 months and N100 series have a warranty period of 36 months
Storage Medium USB flash drives 60 months
Storage Medium DRAM Lifetime warranty
Network
Cameras 		Network Camera / Wi-Fi Camera / IOT Camera 60 months for IPC WizMind 5 Series, WizMind 7 Series, WizMind 8 Series, WizMind Panoramic Series, WizMind Special Series, Pro 5 Series, Panoramic Series, Special Series 36 months for IPC 1 Series, 2 Series, 3 Series, 4 Series, Wi-Fi Series.
Analog Cameras Analog Cameras 36 months
HDCVI Cameras HDCVI Camera 60 months for Pro Series, Panorama Series, Micro-size Series 36 months for HAC-1 Series
Thermal
Cameras 		Thermal Security Camera TPC-DF1XXX/TPC-BF1XXX/TPCBF2XXX/ TPC-BF4XXX/TPC-BF5XXX / TPC-AEBF5XXX eyeball or bullet cameras with 36 months, of which wearing parts separately have a warranty period of 36 months. List of wearing parts: fan, lens motor, lens potentiometer, thermal imaging core shutter, lens limit switch, thermal lens protecting window, lens coating (thermal lens and visible lens). TPC-SD2XXX / TPC-SD4XXX/TPCSD5XXX / TPC 8 series with 36 months of which wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ unit, conductive slip ring, motor, timing belt, oil seal, wiper, fan, lens motor, lens potentiometer, thermal imaging core shutter, lens limit switch, thermal lens protecting window, lens coating (thermal lens and visible lens), laser range finder, laser illuminator.
Thermal
Cameras 		Thermal Commercial Vision
Camera 		TPC-NYX thermal camera modules with 12 Months. TPC-M/R/C/A/R series and other monocular or binocular cameras with 36 months, of which wearing parts separately have a warranty period of 24 months. List of wearing parts: thermal core shutter, laser range finder, laser pointer, thermal motorised lens. Especially, The rechargeable battery has a warranty period of 12 Months. TPC-HIxx series and other handheld thermography cameras with 36 months of which wearing parts separately have a warranty period of 24 months. List of wearing parts: thermal core shutter, laser range finder, laser pointer, thermal motorised lens. Especially, The rechargeable battery has a warranty period of 12 months.
Thermal
Cameras 		Thermal Temperature
Monitoring Camera 		Camera TPC-BF5XXX/ TPC-BF3XXX/ TPCBF2XXX series with 24 months, of which wearing parts separately have a warranty period. of 12 months. List of wearing parts: thermal core shutter, thermal lens, thermal lens protecting the window. Camera TPC-DF1XXX/TPC-BF1XXX/ TPCHT2XXX series with 12 months. Blackbody JQ-D70Z/ TPC-HBB series with 12 months.
Transmission Network Transmission/Cyber
Security 		36 months: of which Wireless series have a warranty period of 24 months.
60 months: Industrial PoE Switch; FS5428-24GT and PFS5936-24GF8GT4XF Model in the Aggregation Switch (Except Fan, power supply)
Accessory Cabling/Detector/Camera
accessory/Power 		36 months: Camera mount/lenses/housings/testers/video extension/cabinets/radar series
24 months: CVI accessories/power supplies/UPS/solar power series
12 months: Surge protector/distribution box/batteries series
120 months: Cables
PTZ Cameras Explosion-proof System/Anti-
Corrosion Cameras/Network
PTZ Camera/Positioning
System/HDCVI PTZ Camera 		60 months, WizMind Series, Ultra Series, Positioning System, Anti Corrosion Cameras, Explosion-Proof Cameras (except EPC-PTZ) 36 months, WizSense Series, Pro Series, Lite Series, HDCVI PTZ Cameras, DHOP Series of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper, fan, lens motor, laser, horn, buzzer, protective window coating, anticorrosive coating, adapter.
Traffic Parking/Signal
Controller/Traffic
Accessory/ITC 		36 months: Road intelligent traffic cameras/
Speed Measuring System/Access ANPR cameras (Except algorithm customization, function customization requires a customization fee)/Geomagnetic
24 months: Edge Storage / Traffic signal controller / Spot detection cameras
(Except algorithm customization, function customization requires a customization fee)
12 months ： gateway/ Traffic signal light/ Radar/ Supplement Light/ Lens/ Accessory/
LED Screen/ Cabinet/ Detection and control equipment / Barrier/ Automatic Terminal
3 months: Springs, keys, and remote control for barrier (non-human damage)
Intelligent
buildings 		Access Control/Alarm/Video
Door Phone 		24 months, of which wired accessories, wired.
detectors have a warranty period of 12 months.
Alarm Control Panel/Field
Surveillance Unit/Wired
Detector/Wireless
Detector/IoT Sensor/Wired
Accessory/Wireless
Accessory/Emergency Phone
Tower 		24 months, of which all detectors, wired.
Accessories (except keypads, expansion modules) and IoT sensors have a warranty.
period of 12 months
Central products Display Control/Video
Decoder/Keyboard/Central
Control 		24 months, of which keyboards have a warranty.
Period of 12 months, while matrix have a warranty period of 36 months
Interactive
Flat Panel 		Interactive Flat Panel 60 months
Display &
Control 91果冻 		Monitor
Project type LED Displays
Channel type LED Display
LCD video wall
Digital Signage
Control 		Monitor:36 months
60 months (only for DHI-LM24/27/32-P301A)
Project type LED Display:36 months
Channel type LED Display:36 months
LCD video wall:36 months
Digital Signage:36 months
Control: Control series has a warranty period of 24 months while keyboards have a warranty. period of 12 months.
Note: For all display & control products above sold from 01/01/2023
BIG DATA Private Cloud 60 months
Cloud Value added.
Service 		Public Cloud Hardware 60 months;
Software 60 months
IVS Intelligent Server 60 months
Fire Control Smart Fire Control 60 months: Smoke Alarm Carbon Monoxide Alarm
36 months: AI-Fire Smoke Sensing Network Camera Gas alarm
Note:
1. The battery life is determined according to the actual usage, which is NOT within the scope of the product warranty.
2. Malfunction not caused by the equipment itself is NOT within the scope of product warranty, including
2.1 Long-term use of the smoke chamber, leading to false alarms and malfunction.
2.2 There has been a real smoke alarm during usage, which needs to be repaired, cleaned, and replaced
Fire Control Fire-fighting robot 12 months
Dahua
Automotive
Technology 		Auto-Outsourcing / Auto–
Camera / Auto–Radar /
Auto–Mobile / Auto–OEM / Auto-Software 		Auto-Outsourcing:12 months
Auto–Camera:24 months
Auto–Radar:36 months
Auto Mobile: Main device 36 months,
Accessory 12 months
Auto–OEM:36 months
Auto-Software:36 months (note: customized software version 12 months)
Drone Drone 12 months, of which batteries and pastes are not covered by warranty.
Internet Internet 12 months
Security
Inspection 		AI security screening server
ISC-S series, Machine
Security Screening Machine
Security ISC-M series, walk.
through metal detector ISC-D
series, Handheld metal
detector ISC-H series 		24 months, 12 months for ISC-D1XXL series
Security
Inspection 		AM Electronic Article
Surveillance (EAS) System
ISC-EA series (Antenna), ISCED
series (Deactivator) 		24 months
Security
Inspection 		Under Vehicle Surveillance Series
DHI-XIS-CXXX Series
Hydraulic Bollard Series
DHI-ISC-ZXXXX Series 		12 months
Software Software 36 months (note: customised software version 12 months)




Within Warranty Period.
91果冻 still within the Warranty Period shall be repaired by Dahua at its own expense and costs subject to the terms and conditions herein. However, Customer shall pay for shipping, including but not limited to, freight, insurance, taxes, import/export fees, to ship the defective product to Dahua. In turn, Dahua shall pay for shipping, including but not limited to, freight, insurance, taxes, import/export fees, to ship the repaired product to Customer.



Outside Warranty Period.
91果冻 that are outside the Warranty Period shall be repaired by Dahua only after (1) Customer is provided by Dahua with an estimated cost of the repairs of the defective products; and (2) Customer provides Dahua with a written approval to commence the repairs on the defective products. Dahua’s repairs for defective products outside of the warranty period shall be at the cost of Customer, which may include, but not limited to, labor cost, components cost, testing cost, and any associated costs of shipping/freight. If Customer does not reply to Dahua within 15 calendar days from the date Dahua notifies Customer of the estimated cost for repairs on the defective product, then Dahua shall return to Customer said defective product freight collect.


Exchange Period.
During [90] days from the shipping date, if permitted by applicable laws and regulations, once a Product is proven to be not fit for purpose in accordance with the product’s manual, Customer has the right to have the product repaired or replaced. In the case of replacing the product, Customer need to send the detailed malfunction information email [UK: rma.uk@dahuatech.com ROI: rma.eur@dahuatech.com] to the after-sales staff. Once the information is confirmed, Customer should mail the defective product to the designated Dahua service location. The aftersales department will replace said product freely with the same type specification product or accessories. If the same type specification product or accessories have been discontinued, the defective product or accessories should be replaced with a product or accessories whose performance is not lower than the defective one. Customer has the obligation to provide After Sale Services at its own cost to its customers unless the mandatory applicable laws and regulations provides contrary.


Standard Service failure
In case the Standard After Sale Services are not fulfilled by Dahua for one specific Product, Dahua could issue equivalent voucher to Customer to replace the fulfillment of the Standard After Sale Service for such specific Product. The amount of the voucher is equal to the discounted price excluding tax of such Product in the latest Order. Please refer to Dahua's official After Sale Services website: https://support.dahuasecurity.com/en/ServicePolicy for further details. The vouchers issued to the Customer may be used by Customer to offset future Order. The voucher amount used for deduction shall not exceed 20% of the total amount of one Order. Once issued, voucher shall be expired within one calendar year from the date the voucher is issued.


Exemptions.
When any malfunction or damage occurs to the 91果冻 due to any of the following: When any malfunction or damage occurs to the 91果冻 due to any of the following reasons, Dahua has the right to refuse to repair, or Dahua could collect a proper cost for the materials and man-hour for the repair as the case may be: 1.The original product serial number label has been altered, replaced, torn or lost; 2. Product model number and/or serial number of the product do not tally with the product; 3. The Warranty Period has expired according to this Warranty Policy or the contract entered with the Customer; 4. The malfunction or damage is caused by the failure of the user to use, maintain or take care of this product according to the user's manual; 5. The malfunction or damage is caused by the repairment conducted by an organization not authorized by Dahua; 6. The malfunction or damage is caused by accidents, force majeure or human reason. 7. Special price products and products used for demonstration purposes (i.e. samples) are not entitled to this warranty policy. The warranty period in that case shall be standardized by a contract mutually agreed by the parties otherwise.